The ITIL Intermediate CSI course gives a comprehensive understanding of continuous service improvement and all of its related activities at the management level. This course will demonstrate your ability to apply metrics-driven continuous improvement ideas, methods, strategies, and best practises within the ITIL service lifecycle.
Benefits
For IT professionals all throughout the world, the ITIL framework establishes international quality benchmarks. The ITIL certification is increasingly becoming an entry-level requirement for the majority of IT-based positions, as the value of ITIL has skyrocketed in recent years.
Skill Covered
- CSI principles
- CSI processes
- CSI methods
- CSI techniques
- CSI best practices
- Critical Success Factors
- Challenges and risks
Course Curriculum
Eligibility
Chief Information Officers (CIOs), Chief Technology Officers (CTOs), service designers, IT architects, IT planners, IT consultants, IT audit managers, and IT security managers are among the key target groups for this qualification.
Pre-requisites
APMG, EXIN, and CSME are the organisations that oversee the ITIL Intermediate test. The candidate should receive training from a recognised training organisation before taking the exam.