ITIL® Intermediate SO Certification

ITIL® Intermediate SO Certification Training

The ITIL Intermediate SO certification will benefit professionals involved in the administration of IT service operations. The topics covered in this SO training course are IT governance, risks, budgets, and strategic assets. As you study for the ITIL SO test, you'll get experience with service operations during the planning, design, and transition stages.


In the worldwide IT market, demand for qualified professionals in the SO module of ITIL is skyrocketing. Professional certification can lead to positions such as service delivery manager, incident manager, service engineer, and quality consultant, among others.

Skill Covered

  1. Service Operation purpose
  2. Key components of ITIL library
  3. Service Operation processes
  4. Service Operation activities
  5. Service desk
  6. Critical Success Factors
  7. Challenges and risks

Course Curriculum


Chief Information Officers (CIOs), Chief Technology Officers (CTOs), IT managers and supervisory staff, team leaders, service designers, IT architects, IT planners, IT consultants, IT audit managers, and IT security managers are among the target groups for the ITIL Intermediate SO Certificate.


The candidate must complete training with a recognised training institution in order to be able to take the ITIL Intermediate SO assessment. It is very ideal to have basic IT literacy and approximately two years of IT experience. The ITIL Foundation Certificate in IT Service Management is required for applicants (or other appropriate earlier ITIL and bridge qualifications).In order to prepare for the exam, candidates should devote at least 21 hours of personal study time to examining the syllabus and the ITIL Service Operation publication (specifically Chapter 2: Service Management as a Practice).


Training Options

Classroom Course

  • ✔ Weekend Exam Prep Training Classes
  • ✔ 180 Days Access to High-Quality Self-Paced Learning Content
  • ✔ Sessions by Globally Recognized Industry Experts Trainers
  • ✔ Mentorship from Industry Experts
  • ✔ Course Completion Certificate from Educoresolutions

Live Online Training

  • ✔ 24 Hours of Live Online Training/li>
  • ✔ 20 PMI Pre-Approved PDUs
  • ✔ 24X7 eLearning Access
  • ✔ Dedicated Support and Assistance Over Email
  • ✔ Sessions by Certified Experts
  • ✔ Courseware Approved by AXELOS®/li>
  • ✔ Course Completion Certificate from EducoreSolutions
  • ✔ Price inclusive of Certification Training & Exam Fee

$599 / USD(44,131)

Who Should Join ITIL Foundation Certification Courses

  1. Security Aministrator.
  2. Application Support
  3. It Operation Manager
  4. Problem Manager
  5. Network Support
  6. Security Manager

Training Outlines

ITIL Intermediate SO Training FAQ

  • ITSM stands for ‘IT Service Management,' which means optimising IT services for clients and workers through rules, processes, and best practises.

  • ITIL 4 is the most recent version of ITIL, the world's most popular ITSM framework. It provides a set of best practises to help IT-driven businesses design, develop, and enhance their IT services.

  • Students begin with the ‘ITIL Foundation' course. They can then choose modules from the ‘ITIL Managing Professional' or ‘ITIL Strategic Leader' streams after passing the Foundation test. Students can advance to the level of ‘ITIL Master' after clearing all intermediate modules.

  • ITIL 4 is a modernised framework that provides users with everything they need to improve their IT activities. It fosters a culture of continuous improvement, allowing businesses to produce high-quality IT goods and services while also examining their own processes.

  • With the publication of ITIL 4, there were three main modifications. To begin with, it is more industry and community-driven, with ITIL practitioners assisting in the framework's updating. After that, it's simple to interface with other common frameworks like DevOps, Agile, and Lean. Finally, there is a brand-new certification path for ITIL 4.

  • ITIL 4 can be used in conjunction with other frameworks such as Agile, DevOps, and Lean. It's even been used in conjunction with PRINCE2.